In the event that the Supplier during the examination of the request to eliminate an error or later, finds that the Client's error report does not actually reflect an error, but is an error or limitation of the system environment in which the Supplier’s software is integrated, the Supplier shall inform the Client of this and make arrangements with the Client for further consideration of Client’s request.
First annual subscription is to be paid at time of purchase of proXSIgn® licenses. After first support period (12 months), annual Subscription is paid annually in advance for the next consecutive year and invoice is automatically issued. Once received funds are non-refundable and support service non-cancable. Failure of payment for new annual support period will result in immediate termination of support services.