Annual subscription of delivered Software includes:
elimination of faults in the operation of the licensed software for the current versions or the versions of the licensed software supported by the Supplier;
ensuring the availability and quality of service in eliminating faults and performing additional work associated with the Software.
error reports or requests for elimination of errors of the licensed software and the software solution and requests for other services should be sent to e-mail address of the Supplier firstname.lastname@example.org.
In the event that the Supplier during the examination of the request to eliminate an error or later, finds that the Client's error report does not actually reflect an error, but is an error or limitation of the system environment in which the Supplier’s software is integrated, the Supplier shall inform the Client of this and make arrangements with the Client for further consideration of Client’s request.
Supplier commits to:
deal with requests submitted by the Client within one business day of request recieved,
eliminate errors and inconsistencies in the shortest possible time and/or in accordance with defined response times to eliminate errors relating to the observed error level, unless the parties agree otherwise,
deliver new versions of the software available to the Client;
perform tasks between 8 a.m. and 4 p.m. (Central European Time, GMT +1) from Monday to Friday, except on non-working days and public holidays
First annual subscription is to be paid at time of purchase of proXSIgn® licenses. After first support period (12 months), annual Subscription is paid annually in advance for the next consecutive year and invoice is automatically issued. Once received funds are non-refundable and support service non-cancable. Failure of payment for new annual support period will result in immediate termination of support services.